Visual network system (VNS) FAQs
Do I need any special software to run Cloudview?
No, you simply need an up-to-date web browser.
Which browsers are compatible with Cloudview?
Cloudview performs best with FireFox 10+, Chrome 10+, IE10+, Safari 6+, Opera 12.1+.
Does Cloudview work with IE9?
IE9 is not compatible with any of Cloudview's real-time functions. This means that live notifications and live-view do not work.
Does Cloudview work with IE8?
What browsers are incompatible with Cloudview?
Cloudview will not work with IE6, IE7, IE8, Opera & Opera Mini. Cloudview works with most popular browsers.
Live-view not working in IE9.
IE9 doesn't support web sockets. Cloudview uses this technology for its real-time features, which includes live-view.
Will IE9 support live-view features?
Will IE9 support Cloudview's real-time features?
Is there a limit on the number of events and alerts that can be stored?
Your Cloudview contract provides you with an agreed number of "recording hours" into an "inbox", the duration of which can be varied to suit your needs. The contract is annual so it does not matter if you are "over" or "under" during the contract period so long as the total hours for the year don't exceed the parameters of the contract.
Once an event or alert has been in your inbox for the full duration, it is deleted from our servers.
It's possible to retain footage for perpetuity. Please see the Inbox section of the VNS help guide.
How do I set up Cloudview to send me email alerts?
Email alerts are set up from within the alerts schedule. Select the camera that the alert is to be sent from, then choose the user to receive the email, edit and set the schedule. - Return to the Camera settings page to make sure that the alert schedules are switched on in the camera schedules summary (Watch Video
Can I choose more than one person to receive an alert?
Yes, so long as they are set up as a system a user, with permission to receive alert emails, you can select as many users as you want.
I don't want to receive email alerts when I am not working?
Simply set your schedule not to send email alerts to you during your working hours.
I have set up alert schedules but don’t seem to be receiving emails?
The Activation of alert schedules ensures that alert emails will be sent if an event occurs that is activated by motion detection or another trigger. Alerts will not be sent unless a recording schedule is also set and activated.
What are monitoring alerts?
Monitoring alerts are sent if there is a camera failure, or an internet connection failure. In the case of either of these events occurring, and a schedule is set up and activated, email alerts will be sent to users set to receive them.
How do I set monitoring alerts?
Select the camera or cameras to be monitored, choose the user or users to receive the email alerts and then edit and set the schedule. Make sure that the alert schedules option is switched on in the camera schedules section of the camera settings page (Watch Video
What is the best way to save a clip?
By saving the clip to a folder. Once it's saved, it won't be deleted and can be accessed anytime. Watch Video
How do I save a clip?
First, create a folder (Watch Video
). Once you've done that, right click your mouse whilst hovering over the clip you want to save in the inbox, and use the pop-up menu (Watch Video
) or play the clip you want to save and click the folder icon in the clip viewer (Watch Video
How many clips can I save?
As many as you you want!
How can I best organise lots of saved clips?
You can create sub-folders of a main folder to help organise your clips and folders better.
How do I delete a clip?
From your inbox, right click the clip you want to delete to show the pop up menu then click delete (Watch Video
) or click on the trash can that appears at the end of a played video clip (Watch Video
). If you want to delete multiple clips, select the required clips from your inbox and delete them using the bulk actions function. Deleting (Watch Video
When I delete a clip has it gone forever?
No, deleted clips are stored in your 'bin' at the left hand side of the inbox screen for a further 24hrs after deletion.
How do I create a folder?
On the left hand side of the page is the Folders section. Simply click the + icon and create a parent or sub-folder from the pop-up window. Name the folder, choose the parent folder if required, then click save (Watch Video
Can I save a clip when I have watched a video?
Yes, when the clip has played, or you hover over the clip player, to save the clip, click on the 'Folder' icon that appears. Select, or create the folder you wish to save the clip to (Watch Video
Can I send a clip to someone else to see?
From the inbox, right click the the video you want to send and select the envelope from the options that appear (Watch Video
). Or, from the clip viewer, after the video has played, click on the envelope icon - you'll then see a box to enter the recipients email address and a message (Watch Video
Can I delete more than one clip at a time?
From your inbox, check the boxes to the left of each clip for deletion, then click the "Bulk actions" drop down menu, delete the clips selected. Or delete the latest 25 clips in your inbox by clicking the down arrow under "Bulk actions" and selecting delete from "Bulk actions" (Watch Video